Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No visual on videos/ audio only

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by User123

more options

Youtube is working fine

and videos work fine on other browsers (eg IE)

Youtube is working fine and videos work fine on other browsers (eg IE)

All Replies (2)

more options

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

more options

Unfortunately I didn't have realtime instealed in the first place and down grading didn't change anything :( thanks anyway.

Also this error occurred after the latest Firefox update if that helps...