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Some cable internet person had me clear cookies and other stuff.. Ever since then some websites like HBO.go, TNT and my best buy sign do not work anymore! HELP

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

shanna1313
shanna1313
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Site like hulu and netflix work fine but I have to use safari for the HBO, TNT etc.. Also my best buy sign in page isn't working either.

Site like hulu and netflix work fine but I have to use safari for the HBO, TNT etc.. Also my best buy sign in page isn't working either.

All Replies (2)

user633449
user633449
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If clearing cookies doesn't work then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder