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Hotmail causing Firefox to Crash

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

mcqueso
mcqueso
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Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser.

I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again).

If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing.

WHAT is going on here??? Sooooo ANNOYING!!!!

Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser. I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again). If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing. WHAT is going on here??? Sooooo ANNOYING!!!!

All Replies (2)

Chris Ilias
Chris Ilias
  • Moderator
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I'm also on Snow Leopard, but I don't have that problem. I don't get a plugin prompt either.

Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to Help>Troubleshooting Information, then click on "about:crashes". That should take you to a page listing your crash reports.
  3. Click on your latest crash report, which should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That may be a problem with Silverlight.

You can use these steps to start Firefox in 32 bit mode:

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window # Restart Firefox