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How do I get rid of the update firefox just did automaticly?

  • 3 replies
  • 1 has this problem
  • 39 views
  • Last reply by philipp

NORAD124
NORAD124
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the other day I was browsing the web when all of a sudden I seen a window pop up telling me that firefox was updating.. now since it did that the next time I tried to fire up firefox the home screen I have it going to popped up on the screen and firefox just closed... and that is all it keeps doing! It is driving me nuts!!! I'm turning the auto update off... other times when it does fire up and stays up it seazes up and I have to do a CTRL ALT DEL to can it... other times it pops up and waits till I go to click on some thing on the page that 1st comes up and then it closes.... I want to rip the new update out... I just got done redoing firefopx because of another problem I had a while ago and I had to get rid of the whole thing... I DON'T WANT TO REDO IT AGAIN ALREADY!! Please tell me I can rip the update out!!??? Rrrrrrrrrriiiiiiiiiiiiiiiiippppppppppppp!!!!! aaarrrgggg... sorry! I needed that... it is really anoying.. its been like that since other day... and also it doesnt always put up the IM SORRY screen....

the other day I was browsing the web when all of a sudden I seen a window pop up telling me that firefox was updating.. now since it did that the next time I tried to fire up firefox the home screen I have it going to popped up on the screen and firefox just closed... and that is all it keeps doing! It is driving me nuts!!! I'm turning the auto update off... other times when it does fire up and stays up it seazes up and I have to do a CTRL ALT DEL to can it... other times it pops up and waits till I go to click on some thing on the page that 1st comes up and then it closes.... I want to rip the new update out... I just got done redoing firefopx because of another problem I had a while ago and I had to get rid of the whole thing... I DON'T WANT TO REDO IT AGAIN ALREADY!! Please tell me I can rip the update out!!??? Rrrrrrrrrriiiiiiiiiiiiiiiiippppppppppppp!!!!! aaarrrgggg... sorry! I needed that... it is really anoying.. its been like that since other day... and also it doesnt always put up the IM SORRY screen....

All Replies (3)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

NORAD124
NORAD124 Question owner
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bp-080cbc89-db99-4683-bd44-16c8e2130112 bp-de4890c2-ed92-4381-bb8d-efb0a2130112 bp-d5e28f54-1b05-47c9-abd4-a36522130112 bp-51dafce6-f1aa-44f8-865b-75b352130111 bp-0953ceb0-5fc9-4acd-a0ea-cf0eb2130111

philipp
philipp
  • Moderator
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ok, a few things to try:

  • update your graphics driver from http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-xp.aspx
  • try to start firefox in safemode (by pressing the shift-key while it is launching) - if you can launch it try disabling hardware acceleration in firefox > options > advanced > general (see screenshot) and try to restart firefox normally afterwards.
  • if disabling hwa didn't solve the issue also try resetting firefox during safemode: Refresh Firefox - reset add-ons and settings
  • in one of the crashes there's a file named "Vetredir.dll" playing part in the problem which seems to be related to "Computer Associates Antivirus/CA ISafe LSP DLL". if you don't depend on this software, try uninstalling it.