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Where do I find options for virus checking downloads - I get a message telling me to change options with each download

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  • Last reply by jondi

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When I download software or files the Downloads window opens, the file downloads and is virus scanned and then a message appears telling me:

"Download Statusbar: Anti-Virus Scan failed to start, check configuration"

I had an options facility when I first set up Firefox where there were several options available - I believe the virus check facility was the last tab.

I think I had an option box which allowed me to tick a check box to scan on download but I can no longer find this option box. Please can you advise the route to it?

Many thanks in anticipation.

When I download software or files the Downloads window opens, the file downloads and is virus scanned and then a message appears telling me: "Download Statusbar: Anti-Virus Scan failed to start, check configuration" I had an options facility when I first set up Firefox where there were several options available - I believe the virus check facility was the last tab. I think I had an option box which allowed me to tick a check box to scan on download but I can no longer find this option box. Please can you advise the route to it? Many thanks in anticipation.

Chosen solution

hello jondi, go to firefox > addons > extensions & click on "options" next to download statusbar in order to access it.

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Chosen Solution

hello jondi, go to firefox > addons > extensions & click on "options" next to download statusbar in order to access it.

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Memory is a fleeting thing!!!

Many thanks for your help.