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I have just moved my broadband ISP from BT to Utility Warehouse. I cannot access my AOL webmail account via Fiirefox

marker
marker
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I have just transferred broadband ISP from BT to Utility Warehouse. After getting round the BT blocks, all seemed OK. I always use Firefox as a browser and have had bookmarks set up for my webmail accounts (various). All of those accounts can be accessed via Firefox except AOL which can only be accessed via Internet Explorer. I get on the initial AOL connection but cannot get to the Email sign in page.

I have tried to connect by various means but without success via Firefox. I have no desire to have to use IE and that is inconvenient anyway.

Suggestions ??

I have just transferred broadband ISP from BT to Utility Warehouse. After getting round the BT blocks, all seemed OK. I always use Firefox as a browser and have had bookmarks set up for my webmail accounts (various). All of those accounts can be accessed via Firefox except AOL which can only be accessed via Internet Explorer. I get on the initial AOL connection but cannot get to the Email sign in page. I have tried to connect by various means but without success via Firefox. I have no desire to have to use IE and that is inconvenient anyway. Suggestions ??

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

the-edmeister
the-edmeister
  • Moderator
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!