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installing FF breaks Microsoft Application Virtualization Client with XULRunner error!

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  • Last reply by narc

narc
narc
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We have an important document management program (Java-based) at work. It runs by virtualization: "C:\Program Files (x86)\Microsoft Application Virtualization Client\sfttray.exe" /launch "Cosa 18.0.0.4752"

When I try to run the program after I install FF I get an XULRunner error: Error: Platform version '18.0' is not compatible with minVersion >= 19.0.2 maxVersion <=19.0.2. After that, the program doesn't launch at all. When I deinstall FF it works again. I have IE installed as standard browser.

I tried installing XULRunner 19.0.2. But being a rather noob, it doesn't seem to be installing as a program. And shouldn't it be part off FF already? I have the latest version of FF! OS is Win7 64b.

What to do? I think it is weird that the virtualization client is suddenly pointing to the FF install.

We have an important document management program (Java-based) at work. It runs by virtualization: "C:\Program Files (x86)\Microsoft Application Virtualization Client\sfttray.exe" /launch "Cosa 18.0.0.4752" When I try to run the program after I install FF I get an XULRunner error: Error: Platform version '18.0' is not compatible with minVersion >= 19.0.2 maxVersion <=19.0.2. After that, the program doesn't launch at all. When I deinstall FF it works again. I have IE installed as standard browser. I tried installing XULRunner 19.0.2. But being a rather noob, it doesn't seem to be installing as a program. And shouldn't it be part off FF already? I have the latest version of FF! OS is Win7 64b. What to do? I think it is weird that the virtualization client is suddenly pointing to the FF install.

Modified by narc

Chosen solution

I fixed the problem! On a colleagues computer I noticed the process firefox.exe. She didn't have FF installed. Apparently, the document management program is actually a fullscreen, browser-based package, using FF.

When I installed FF 19.0.2 it conflicted with the virtualisation, running version 18. I downgraded my FF install to 18.0. Now the document management program launches as a new tab, without errors.

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All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.

Other security software may have similar features to prevent Firefox from updating files properly.

See also:

narc
narc Question owner
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Chosen Solution

I fixed the problem! On a colleagues computer I noticed the process firefox.exe. She didn't have FF installed. Apparently, the document management program is actually a fullscreen, browser-based package, using FF.

When I installed FF 19.0.2 it conflicted with the virtualisation, running version 18. I downgraded my FF install to 18.0. Now the document management program launches as a new tab, without errors.