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Mozilla.org and logging in.

  • 9 replies
  • 2 have this problem
  • 2 views
  • Last reply by TPN495

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I have been trying to log into mozilla.org for almost a week and finally gave up and created a new account.

Basically, I first tried logging in with my old account and it said wrong password, then I tried password retrieval but NO email was sent to me. I tried username retrieval and again NO email was sent to me. I have since repeated those steps about 4 or 5 times each but there just isn't any response from mozilla. Yes yes I checked spam folder etc and whatever else you're gunna suggest.. mozilla just isn't sending anything to me. So that needs to be fixed.

Tried making a new account under my original email address but it didn't let me because it said I already had one under that email address. So something is clearly wrong on your end.

I went and made a new account with a different email address and that worked, I received the confirmation email within a few seconds.

So please fix this because I would like to eventually retrieve my old account. I am not even sure why my password didn't work because I have never changed it and its been saved in my Roboform since the day I created the account.

Please look into this..

Cheers

I have been trying to log into mozilla.org for almost a week and finally gave up and created a new account. Basically, I first tried logging in with my old account and it said wrong password, then I tried password retrieval but NO email was sent to me. I tried username retrieval and again NO email was sent to me. I have since repeated those steps about 4 or 5 times each but there just isn't any response from mozilla. Yes yes I checked spam folder etc and whatever else you're gunna suggest.. mozilla just isn't sending anything to me. So that needs to be fixed. Tried making a new account under my original email address but it didn't let me because it said I already had one under that email address. So something is clearly wrong on your end. I went and made a new account with a different email address and that worked, I received the confirmation email within a few seconds. So please fix this because I would like to eventually retrieve my old account. I am not even sure why my password didn't work because I have never changed it and its been saved in my Roboform since the day I created the account. Please look into this.. Cheers

All Replies (9)

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make sure your entering the correct email id..

clear cookie, cache and temp file and give a try..

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I thought I made it clear I tried all the obvious stuff..

I have tried it using chrome too, my iphone as well. Yes its the correct email ID because I said above that mozilla wouldn't let me create a new account with the ID because one already existed.

Thanks anyway.. but this is purely a mozilla issue I assure you.

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Try here

if its not working, send PM of your old email id and username

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That's exactly what I have been trying this last week but I have just done it again.. Do you work for Mozilla?

Cheers

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No, I'm Mozilla contributor..

I forward your PM to admin

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I should also mention that I do get this message when I reset..

"Password Reset

We've sent an email to any account using this address. Please follow the link in the email to reset your password."

Just no email.

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The same problem here. Had to create a new account with a temporary email to use Support - it would not allow me to use my main email, because "it is used by another account". Try to reset password - receive no email (even though there is a confirmation on the website that email to reset password has been sent). At the same time can easily receive a confirmation about User ID and account activation. Thus, the account is completely locked, and I can not use my email address for a new one. Please fix this problem.

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Can you clarify which mozilla.org site you mean?

There are a lot of website hosted on the mozilla.org domain and each have their own account with a user name and password.

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The website is https://support.mozilla.org/en-US. As I said before, my account is being recognized by this site, I can receive an email confirming my ID and that the account is active. The only problem is with receiving an email that resets the password.