Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bbc site is displayed at scale of about 15% from its normal view. All other sites are displeyed normally. Any suggestions?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by RogerLon

more options

At some point bbc.co.uk web-site started to be displayed at reduced scale. The whole site is displayed as a vertical column in the middle and takes about 1/5 of the screen only. All other sites displayed with no such problem. Any suggestions?

At some point bbc.co.uk web-site started to be displayed at reduced scale. The whole site is displayed as a vertical column in the middle and takes about 1/5 of the screen only. All other sites displayed with no such problem. Any suggestions?

Chosen solution

In case it got "zoomed" down to a smaller size, you can use either of these to reset to the default zoom level on the page:

  • Ctrl+0 (that's a zero)
  • tap the Alt key > View menu > Zoom > Reset

If that doesn't help, here's a general suggestion:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

In case it got "zoomed" down to a smaller size, you can use either of these to reset to the default zoom level on the page:

  • Ctrl+0 (that's a zero)
  • tap the Alt key > View menu > Zoom > Reset

If that doesn't help, here's a general suggestion:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

more options

Thanks for this, jscher2000. tap the Alt key > View menu > Zoom > Reset worked in my case. Cheers.