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Anti-virus program wants to delete all of compressed inbox, can't find offending file.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by christ1

xcpo
xcpo
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Here's the message I get. Norton wants to delete entire compressed inbox and sent folders. Don't want to lose my entire inbox.

Unresolved Threats: Risks in compressed file "Inbox" 

Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)  
Categories: Virus
Status: Not Attempted
-----------
1 File

[documentattached.exe] inside of [documentattached.7z] inside of [unknown1d06fe7e.data] inside of [c:\users\...- Not Attempted


Risks in compressed file "Sent" 

Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)  
Categories: Virus
Status: Not Attempted
-----------
1 File

[documentattached.exe] inside of [documentattached.7z] inside of [unknown033a93b2.data] inside of [c:\users\paul\... - Not Attempted

Here's the message I get. Norton wants to delete entire compressed inbox and sent folders. Don't want to lose my entire inbox. Unresolved Threats: Risks in compressed file "Inbox" Type: Compressed Risk: High (High Stealth, High Removal, High Performance, High Privacy) Categories: Virus Status: Not Attempted ----------- 1 File [documentattached.exe] inside of [documentattached.7z] inside of [unknown1d06fe7e.data] inside of [c:\users\...- Not Attempted Risks in compressed file "Sent" Type: Compressed Risk: High (High Stealth, High Removal, High Performance, High Privacy) Categories: Virus Status: Not Attempted ----------- 1 File [documentattached.exe] inside of [documentattached.7z] inside of [unknown033a93b2.data] inside of [c:\users\paul\... - Not Attempted

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Do not let your anti-virus s/w scan your Thunderbird profile folder. This would be asking for trouble, as you're finding out the hard way.

To locate your profile folder:
AppMenu button - Help - Troubleshooting Information - Profile Directory - Open Directory

If your anti-virus s/w did already make changes to your mail file(s), it's very likely something gets corrupted resulting in lost messages. So make sure you do have a backup of your profile.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring