Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

some messages don't display the body

  • 5 replies
  • 2 have this problem
  • 7 views
  • Last reply by Matt

more options

most messages come through fine but certain emails refuse to show the body. I have tried all settings in "View - Message body as" and even downloaded the "all body parts" plug in to no avail

most messages come through fine but certain emails refuse to show the body. I have tried all settings in "View - Message body as" and even downloaded the "all body parts" plug in to no avail

All Replies (5)

more options

MY Problem Email source (Part)

From - Mon Mar 31 16:19:07 2014 X-Account-Key: account1 X-UIDL: UID16480-1188713559 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: <ooaus.51890@envfrm.rsys5.com> X-Original-To: xxxxx@virginbroadband.com.au Delivered-To: xxxxx@virginbroadband.com.au Received: from mail.virginbroadband.com.au (localhost.localdomain [127.0.0.1]) by mail.virginbroadband.com.au (Postfix) with ESMTP id 0E12333B9780 for <xxxxx@virginbroadband.com.au>; Mon, 31 Mar 2014 16:39:49 +1100 (EST) Received: from mxproc1.iseek.com.au (mxproc1.iseek.com.au [202.183.96.132]) by mail.virginbroadband.com.au (Postfix) with ESMTP id AE2D533B8080 for <xxxxx@virginbroadband.com.au>; Mon, 31 Mar 2014 16:39:48 +1100 (EST) Received: from omp.email.oo.com.au ([199.7.202.223])

 by mxproc1.iseek.com.au with ESMTP; 31 Mar 2014 15:39:47 +1000

DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=oo; d=email.oo.com.au;

h=MIME-Version:Content-Type:Date:To:From:Reply-To:Subject:List-Unsubscribe:Message-ID; i=noreply@email.oo.com.au;
bh=rQgokr6zyCbFf660YDOZmkI7cA8=;
b=qptUjSnD3XRR25O1yIJMWPm1m9A7zZYtmeHetQNj/mwLD+Mga/uZ/tx2E5Prwyv3+rWjLP3vi23B
  6S32LOyD85j+3/sf5qyEPg3encas8QECq9povQjcLunco/NU5jDZuCbvpceQx+ADklMOzjs4QB4Y
  l7IVEjge16mcJbL4drc=

DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=oo; d=email.oo.com.au;

b=aZ0jKtblGQdaBP3dCp3b+fOMRnwF/0+0+jEiQtJdhI88FjAGoGP18HZu7eEVSsD8FRhqnLl6V3bR
  9+O/6FvjE1fljfpXtj5Eb4rqxABqPLGVKSXl0r0Rp0e69gZXf4K5YwXFZbYae6hGvSV3cGZutJcx
  FiDPPJZZARVLhd9Bqa4=;

Received: by omp.email.oo.com.au id h73vq61hdbgg for <xxxxx@virginbroadband.com.au>; Sun, 30 Mar 2014 22:39:46 -0700 (envelope-from <ooaus.51890@envfrm.rsys5.com>) MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="sS=_CsKhV373z0SzcFkO0ixLtwS64h88sX" Date: Mon, 31 Mar 2014 16:09:46 +1030 To: xxxxx@virginbroadband.com.au From: "OO.com.au" <noreply@email.oo.com.au> Reply-To: "OO.com.au" <reply@email.oo.com.au> Subject: Gary, =?UTF-8?B?SXTigJlz?= been over a year already? List-Unsubscribe: <https://email.oo.com.au/pub/optout/UnsubscribeOneStepConfirmAction?YES=true&_ri_=X0Gzc2X%3DWQpglLjHJlYQGrKzb4EEzgp0Ize1M35ARekzg4Rv2hsSvwIzcYrHzb&_ei_=EolaGGF4SNMvxFF7KucKuWP1u_PnfwmC6LcLjpFyi0Q-B5quZrZrKJ3I2ynGK15->, <mailto:unsubscribe-WQpglLjHJlYQGrKzb4EEzgp0Ize1M35ARekzg4Rv2hsSvwIzcYrHzb@imh.rsys5.com?subject=List-Unsubscribe> X-sgxh1: nHjPXjhLxNpjnpgIjhHKIHgKQJhuQHm X-rext: 4.interact5.EjdqWGGFiRbVSfUY60LsFW0NTok1NObX5jaq X-cid: ooaus.10042921 X-Virus-Scanned: ClamAV using ClamSMTP X-Mailer: iolo System Shield 12.5.0.122

This is a multi-part message in MIME format.

--sS=_CsKhV373z0SzcFkO0ixLtwS64h88sX Content-Type: multipart/alternative; boundary=----alt_border_MBIyjlIP8X_1; boundary="NRyaFcVflRAUtpm5=_DPTCXpwxrFU3aBVa"

--NRyaFcVflRAUtpm5=_DPTCXpwxrFU3aBVa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline


It=E2=80=99s been over a year already?


More than 12 months have passed since you and us first met and because=

no celebration is complete without gifts, here=E2=80=99s a gift vouch=

er for you!

$15 Gift voucher valid sitewide $75 min. spend - Activate Now >

Please click the link below to view the email with images:

https://email.oo.com.au/pub/cc?_ri_=3DX0Gzc2X%3DWQpglLjHJlYQGrKzb4EEzg= p0Ize1M35ARekzg4Rv2hsSvwIzcYrHzbVXtpKX%3DSRYSBUAC&_ei_=3DEolaGGF4SNMvx= FF7KucKuWOklFXRLRKWQeMa9uGU4nWnDATGjOIpvKSXFp_13TxavBGGo-Vas-ueGBG73o0= OURyY0M11qeIKWNaDTFYyhNJGDnm-dOjR44C0WVdSHA7bJyNdD0PRnjGRSShV1QnLP4b7I= cyCwP8UTjxW0qZd-_Z0EhwIlvaI2aGLtHQK0YRLEWSHIPwaSL-NjJeDHoVkuh_hjry8G-J= 2oeUDT5KUWf6fieSxXl4EX_eHucx4m5GOxh1Mwc-5qX6dwgTT.Jg%3D%3D



Offer valid for a single transaction of AU$75 or more on the oo.com.au=

website until until 11.59pm AEDST 24/04/2013. Offer limited to one pe=

r customer. The voucher is non-refundable, not for resale or auction a= nd cannot be combined with other coupons or vouchers. Excludes bulky i= tems.

Please note that if you live in an area that is considered difficult t= o access or is poorly=20 serviced by Australia Post and/or couriers within Australia then we ma= y not be able to=20 deliver to you. Not all items may be shipped to New Zealand due to res= trictions placed=20 on their bulk, their contents or supplier limitations. Free delivery o= ffers exclude New=20 Zealand - we apologise for any inconvenience this may cause.

This message was sent to the following email address: xxxxx@virginb= roadband.com.au.=20 We hope you find this message to be useful, however, if you=E2=80=99d = rather=20 not receive any more emails of this sort from oo.com.au, please=20 click here=20 https://email.oo.com.au/pub/cc?_ri_=3DX0Gzc2X%3DWQpglLjHJlYQGrKzb4EEzg= p0Ize1M35ARekzg4Rv2hsSvwIzcYrHzbVXtpKX%3DSRYSBUAD&_ei_=3DEolaGGF4SNMvx= FF7KucKuWOklFXRLRKWQeMa9uGU4nWnDATGjOIpvKSXFp_13TxavG_roCuvDbaqGtswlAn= ocVG0VtzeHYA9OZvu6Nf3yGU7VI0h7_gd2dBIyh9Dl_gWKRHF5zi58yszuemviuoWCqr4K= _MishTf720HSna9L-yXC1CFhkooIvqekNMEo7v_fWpo1tNC7oeAZpYy7mbu4csRGSWyNwj= 17aeAAquQq8bY1IiuDh7HMX_voo2Riw5-dn7peHvwusouYTLE7c8e8LVANpkvNk5B8QZGs= L5cvH5RFWWoXC7KAZptwuT2S-HPbxENjA-89xnel8PAaBu-qeD1tVQiKgXnS2LJX1MrKsE= gmBfCmCVeM3WRisuyV0cqKARz1TC1FtmxNKfziBUxJPbPOS830XaNfbyhMncTH9QvnZbSE= JIw-zv6SqLMlfkrqUYEy687PfOODKpa.Jg%3D%3D


25-55 Rothschild Ave. Rosebery NSW 2018, Australia. All rights reserv= ed.

_______________________________________ No infections found in this incoming message Scanned by iolo System Shield http://www.iolo.com


--NRyaFcVflRAUtpm5=_DPTCXpwxrFU3aBVa Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline

<title>Newsletter - oo.com.au</title> <style type='3D"text/css"'> html{font-size:12px; font-family:Arial, Helvetica, sans-serif; color:= #000000} /* Outlook link fix */ #outlook a {padding:0;} /* Hotmail background & line height fixes */ .ExternalClass * {line-height: 100%; !important;} =20 .ExternalClass {width:100% !important;} .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClas= s font, .ExternalClass td, .ExternalClass div {line-height: 100%;} /* Image borders & formatting */ img {outline:none; text-decoration:none; -ms-interpolation-mode: bic= ubic;}=20 a img {border:none;}=20 /* Re-style iPhone automatic links (eg. phone numbers) */ .applelinks a {color:#222222; text-decoration: none;} /* Hotmail symbol fix for mobile devices */ .ExternalClass img[class^=3Dscoer] { width: 10px !important; height:= 10px !important; display: inline !important; }=20 A { COLOR: #000000 } A:link { COLOR: #000000 } A:visited { COLOR: #000000 } A:active { COLOR: #000000 }</style> =20 <meta name='3D"GENERATOR"' content='3D"MSHTML'>

Modified by Gary

more options

My Troubleshooting Information

 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.virginbroadband.com.au:110, plain, passwordCleartext
     OUTGOING: smtp.virginbroadband.com.au:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
 Extensions
   Show All Body Parts, 1.2, true, ShowAllBodyParts@kamens.us
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     browser.zoom.full: true
     extensions.lastAppVersion: 24.4.0
     font.language.group: x-western
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: c50730ce-ca92-410d-9c5c-ba3ac037bab
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1396085337
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: true
     print.printer_Microsoft_XPS_Document_Writer.print_bgimages: true
     print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
     print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
     print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
     print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
     print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
     print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
     print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
     print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
     print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
 Graphics
     Adapter Description: NVIDIA GeForce GTX 670
     Vendor ID: 0x10de
     Device ID: 0x1189
     Adapter RAM: 2047
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.1422
     Driver Date: 3-14-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
more options
more options

Sorry christ1 but as i said i downloaded that plug in and it did nothing

more options

I don't have time right now to go into detail work calls, but that message is full of Microsoft proprietary fixes and assorted rubbish. There is also a line inserted by some sort of anti virus program. First order of business is stop that line being inserted. The mail format is probably shaky enough with all it's Microsoft "stuff" adding a further edit on the fly is probably simply corrupting already dodgy HTML.