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Firefox will no longer open most websites.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by HelpDavid

HelpDavid
HelpDavid
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I don't know why this happened, but I cannot open the majority of websites on either Firefox or Chrome. Internet Explorer seems to work fine.

What I have already tried: 1. scanned for malware using Malwarebytes and 2 others recommended - no malware found. 2. deleted all browsing history and cookies 3. deleted and reinstalled Firefox 4. deleted SQLite cookie files

I can't even get Google to come up. Can someone help me figure this out? Thank you!!

I don't know why this happened, but I cannot open the majority of websites on either Firefox or Chrome. Internet Explorer seems to work fine. What I have already tried: 1. scanned for malware using Malwarebytes and 2 others recommended - no malware found. 2. deleted all browsing history and cookies 3. deleted and reinstalled Firefox 4. deleted SQLite cookie files I can't even get Google to come up. Can someone help me figure this out? Thank you!!

Chosen solution

Hey HelpDavid,

Guigs, from the Help Desk here. I am happy to help you out. Please make sure that the network configurations for the browsers that are not working. Below are some references that can be used for more troubleshooting steps.

If you have any other questions or have specific error messages, we are happy to help.

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All Replies (2)

guigs
guigs
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Chosen Solution

Hey HelpDavid,

Guigs, from the Help Desk here. I am happy to help you out. Please make sure that the network configurations for the browsers that are not working. Below are some references that can be used for more troubleshooting steps.

If you have any other questions or have specific error messages, we are happy to help.

HelpDavid
HelpDavid Question owner
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It turned out to be the Norton Internet Security firewall that was blocking access. After an hour with Norton tech support, they solved it.