Can't delete mail by delete key, or by clicking 'delete' button of the mail.
Thunderbird version: 24.5.0
When I press delete key, or click 'delete' button, nothing happens. I must click right mouse button on the mail, select 'move to -> local directory -> trash' to delete it.
Chosen solution
then you may need to create a new trash folder. In Thunderbird, right-click on your account's name and select "New folder". Name it "Trash" and it should works again.
Please confirm if it fix your problem.
Read this answer in context 👍 3All Replies (10)
Hi,
I am afraid that your are seing Bug 784267 - cannot delete mail with keyboard or delete button.
Unfortunately, we do not really have a good understanding of the issue :-(
I have the same problem.
I think that it could be a conflict with Win 8.1 update.
Modified by freeman813
please read https://support.mozilla.org/en-US/kb/cannot-delete-messages for a workaround
Hi Vicent,
Thank you. But it didn't work.
could you explain a little bit more please?
I followed the instrution to delete the trash and trash.msf files, then restart Thunderbird, but I still cannot delete mails by clicking nor pushing delete button.
Modified by freeman813
Could you clarify if you use a POP or an Imap account?
POP account.
Chosen Solution
then you may need to create a new trash folder. In Thunderbird, right-click on your account's name and select "New folder". Name it "Trash" and it should works again.
Please confirm if it fix your problem.
YES!!!!!!!!
it did work!!!
Thank you very very much.