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I cannot begin my lumosity session with firefox (It was easy to do with Internet Explorer)

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

dvser
dvser
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I used to join lumosity by Internet explorer. When I changed my browser for Mozilla, after trasferring my Internet Explorer favoutites to Firefox i cann't enter Lumosity whatever I do. I receive the response "wait for contact lumosity" and after that when trnasfer of data begins the session is stopped.

I used to join lumosity by Internet explorer. When I changed my browser for Mozilla, after trasferring my Internet Explorer favoutites to Firefox i cann't enter Lumosity whatever I do. I receive the response "wait for contact lumosity" and after that when trnasfer of data begins the session is stopped.

All Replies (2)

dvser
dvser Question owner
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Thanks for your help but there is no any result...

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.