Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Won't let me log into any websites

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Dear sir/madam,

I'm a new member of firefox as I decided to give up with google's terrible cutomer service but I have tried several times to log into websites such as twitter, google, tumblr and many others however none of them are actually logging in. I can confirm all the usernames and passwords are correct however everytime I type them in it just goes back to the homepage of the sites but not with me logged in.

I tried to reset the passwords to see if that help but still no progress, what should I do?

Kind regards, Nikita

Dear sir/madam, I'm a new member of firefox as I decided to give up with google's terrible cutomer service but I have tried several times to log into websites such as twitter, google, tumblr and many others however none of them are actually logging in. I can confirm all the usernames and passwords are correct however everytime I type them in it just goes back to the homepage of the sites but not with me logged in. I tried to reset the passwords to see if that help but still no progress, what should I do? Kind regards, Nikita

All Replies (2)

more options
more options

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.