Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to Update from Version 30 to Version 31

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by Phil_B

Phil_B
Phil_B
more options

Running Windows XP Professional version 2002, with SP 3 ESET NOD32 antivirus 7


When I try to Update Firefox to Version 31 the files are downloaded but fail to instal. Error message says "failed to install".

If I try to instal version 31 from scratch the installer runs for ages downloading files then fails to complete the instalation.

Any Ideas welcome, Phil

Running Windows XP Professional version 2002, with SP 3 ESET NOD32 antivirus 7 When I try to Update Firefox to Version 31 the files are downloaded but fail to instal. Error message says "failed to install". If I try to instal version 31 from scratch the installer runs for ages downloading files then fails to complete the instalation. Any Ideas welcome, Phil

Chosen solution

Please download Firefox 31 from https://www.mozilla.org/en-US/firefox/all/ and install it.

Read this answer in context 👍 1

All Replies (2)

user633449
user633449
more options

Chosen Solution

Please download Firefox 31 from https://www.mozilla.org/en-US/firefox/all/ and install it.

Phil_B
Phil_B Question owner
more options

Thanks Tyler,

That download installed flawlessly.

Many Thanks, PhilB