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why does not gmail appear as it should, when opened in firefox

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by hansjacobs

hansjacobs
hansjacobs
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Hello, when I open gmail in Firefox - and only then, in Firefox - it appears with initially a doubled page - a page that says something about whether a conversation is starred or not - behind the in-box page. It disappears after a few seconds, but I think it is odd, and if it could be fixed, that would be nice. I have read a complaint by another user, who got doubled in-box pages, and the answer he got, was: "That is something for Gmail to address". But that is only half of the story, since the problem only occurs when browsing in Firefox. I can make only a bitmap file to show you what it looks like, and apparently I cannot send this. Pity. Actually, I do not expect you to be able to solve this little problem, but I like to stress that it is not just a Gmail issue. It is about how FF and Gmail get along.

Hello, when I open gmail in Firefox - and only then, in Firefox - it appears with initially a doubled page - a page that says something about whether a conversation is starred or not - behind the in-box page. It disappears after a few seconds, but I think it is odd, and if it could be fixed, that would be nice. I have read a complaint by another user, who got doubled in-box pages, and the answer he got, was: "That is something for Gmail to address". But that is only half of the story, since the problem only occurs when browsing in Firefox. I can make only a bitmap file to show you what it looks like, and apparently I cannot send this. Pity. Actually, I do not expect you to be able to solve this little problem, but I like to stress that it is not just a Gmail issue. It is about how FF and Gmail get along.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

hansjacobs
hansjacobs Question owner
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Thank you, Edmeister, but this does not solve the issue. Logged in, the inbox page remains being accompanied by this background page. The time I need to press the buttons you mentioned equals the time the page needs to dissappear of its own accord, and next time I open gmail, it is there again, and again only for 3 seconds or so.

By the way, I clicked the link in your e-mail that read:"This doesn't solve my problem" Would that have been enough as an answer? Did the message reach you? And other readers, passing by? I cannot see that it did.