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Firefox will not sync between home computer and laptop

  • 1 reply
  • 3 have this problem
  • 4 views
  • Last reply by guigs

ThatOneColt
ThatOneColt
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I recently got a used laptop. after i cleaned it my first order of business was to install Firefox. I already use Firefox on my home computer and have been using the sync feature since it came out. I installed the newest version of Firefox onto both computers (33.1.1) and deleted my old sync account and made a brand new one. I then linked the new laptop using the new account. I log in, and a pop up appears saying "your sync will start shortly" yet NOTHING happens. Both computers are running the newest versions of Firefox and both are logged into the NEW sync account I made today (11/23/14) Why isn't it syncing. Ive scoured the internet all day to try to figure this out but all I've been pointed to his the Firefox FAQ page, which doesn't help me at all

I recently got a used laptop. after i cleaned it my first order of business was to install Firefox. I already use Firefox on my home computer and have been using the sync feature since it came out. I installed the newest version of Firefox onto both computers (33.1.1) and deleted my old sync account and made a brand new one. I then linked the new laptop using the new account. I log in, and a pop up appears saying "your sync will start shortly" yet NOTHING happens. Both computers are running the newest versions of Firefox and both are logged into the NEW sync account I made today (11/23/14) Why isn't it syncing. Ive scoured the internet all day to try to figure this out but all I've been pointed to his the Firefox FAQ page, which doesn't help me at all

All Replies (1)

guigs
guigs
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Hi ThatOneColt, Thank you for your question, I understand that after setting up the new sync account that nothing from the two computers are syncing. When you did a new clean reinstall on the old laptop, was the old profile preserved?

If not, it is possible to further investigate any error messages if you turn on the logs: * How do I turn on sync logs:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.