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Outlook.com with Firefox

Blossom33
Blossom33
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I have been opening Outlook.com on Firefox for years now and suddenly in the last 2 days I can open it, read my in-mail but cannot write any new emails. I can put the address in and the subject but cannot type any message.

I can open Outlook in Safari OK but want to be able to use it in Firefox as I have always done.

Any ideas?

I have been opening Outlook.com on Firefox for years now and suddenly in the last 2 days I can open it, read my in-mail but cannot write any new emails. I can put the address in and the subject but cannot type any message. I can open Outlook in Safari OK but want to be able to use it in Firefox as I have always done. Any ideas?

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 4

All Replies (1)

Diego Victor
Diego Victor
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.