Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't download Firefox from Chrome or IE

  • 3 replies
  • 8 have this problem
  • 110 views
  • Last reply by themommy08

themommy08
themommy08
more options

I have been trying to download Firefox for a few days now, going back and forth from Chrome and IE. I don't want to use Chrome anymore. When I try to download it from IE it will get to a certain point and tell me that the download has been interrupted and to tap OK to resume, but when it resumes, it starts right at the beginning again. at first when I tried to download from Chrome (when I tried to download anything from Chrome, this is one of the many reasons why I want to switch) it would begin to download the file and then flash "download stopped, network failure." So I did a little research in the google help page, and they suggested that I clear my cookies and so I did, and now it will allow me to download the file, open it, click RUN, and even go to the install page. But when I hit install, it will say "downloading firefox" for 20-30 minutes, and then proceed to tell me that the download was interrupted. Please if you can help me in any way I would appreciate it. Thank you so much for taking the time out of your day to read this.

I have been trying to download Firefox for a few days now, going back and forth from Chrome and IE. I don't want to use Chrome anymore. When I try to download it from IE it will get to a certain point and tell me that the download has been interrupted and to tap OK to resume, but when it resumes, it starts right at the beginning again. at first when I tried to download from Chrome (when I tried to download anything from Chrome, this is one of the many reasons why I want to switch) it would begin to download the file and then flash "download stopped, network failure." So I did a little research in the google help page, and they suggested that I clear my cookies and so I did, and now it will allow me to download the file, open it, click RUN, and even go to the install page. But when I hit install, it will say "downloading firefox" for 20-30 minutes, and then proceed to tell me that the download was interrupted. Please if you can help me in any way I would appreciate it. Thank you so much for taking the time out of your day to read this.

Chosen solution

hi, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

Read this answer in context 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

themommy08
themommy08 Question owner
more options

I was able to download it and I was even able to download thunderbird for email. My only question now would be if there is any way that I can somehow make it so I can delete my G-Mail and still be able to receive my email through thunderbird. I am trying to change everything away from Google and it's affiliates, and so any help with this will be much appreciated. Thank you so much

themommy08
themommy08 Question owner
more options

Every time I try to search for something it will try to take me through another search engine. One that is untrustworthy. for example: login.live.com or signup.live.com, and even though I have Bing as my default search engine, sometimes it will even try to send me through with Google and it even says that Google is not trustworthy. I am new with Firefox and I really, really do not want to give up on this site. I just have been having nothing, but problems. Please help me.

Modified by themommy08