I used the Firefox Refresh button, but it never finished. When Firefox finally showed up again, it just showed a blank screen, with the Firefox "frame".
Reluctantly tried Firefox Refresh. Step #3 says "3.Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open."
I never got that window. Firefox re-opened after about 20 minutes with a blank screen. I waited some more, but nothing. At first it didn't seem to be responding to mouse clicks or keyboard entry, but after a couple more minutes, I was able to click on the menus or Firefox button and get a response.
When I look under Firefox profiles (folder), I see my original profile folder with a dash after default and then a number added at the end (xxxxx.default-zzzzz). It is still my only profile folder. I thought Refresh was supposed to create a new profile folder.
All of my bookmarks are missing.
Modified by Catemaco
All Replies (2)
Hello there,
This may be caused by the large amount of visited sites and as a result this can slow down Firefox
Can you please try to clean your browsing history and cookies by doing the following:
1. Click the menu button, choose "History", and then "Clear Recent History" 2. Select how much history you want to clear ( Everything is recommended) 3. Finally, click the "Clear Now" button.
If none of the above work then I would suggest to reinstall Firefox and see if that solves the issue.
Keep us posted!
Look on your desktop. Do you see a folder called; Old Firefox?
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles