Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get new message to "Unbold" unless I open them

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

leefoo
leefoo
more options

Here is my problem:

Until last Tuesday, when I clicked on a new message, it was immediately marked as "read" by unbolding. Now, when I click on a message it remains bolded, and appears to be "unread" unless I actually go in and read it.

I have checked and unchecked "Automatically Marked as Read"; I have checked and unchecked "Immediately on Display" and have also set it to a time interval. (btw, this was an answer I saw to someone who wrote a similar message....I found it via Google, but I have no idea how he got in to ask a question)

NOTHING works and I am at my wits end.

Thanks for any answer, except the "Go to these FAQ or Help files". Obviously, I am already doing what those Help Files stated, yet, for some reason WITHOUT CHANGING ANYTHING, I can no longer do what I used to do.

Would it help to uninstall/reinstall? Would it save my contacts, msgs, etc?

Lee (leefoo@verizon.net)

Here is my problem: Until last Tuesday, when I clicked on a new message, it was immediately marked as "read" by unbolding. Now, when I click on a message it remains bolded, and appears to be "unread" unless I actually go in and read it. I have checked and unchecked "Automatically Marked as Read"; I have checked and unchecked "Immediately on Display" and have also set it to a time interval. (btw, this was an answer I saw to someone who wrote a similar message....I found it via Google, but I have no idea how he got in to ask a question) NOTHING works and I am at my wits end. Thanks for any answer, except the "Go to these FAQ or Help files". Obviously, I am already doing what those Help Files stated, yet, for some reason WITHOUT CHANGING ANYTHING, I can no longer do what I used to do. Would it help to uninstall/reinstall? Would it save my contacts, msgs, etc? Lee (leefoo@verizon.net)

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Please do not create duplicate questions as this only confuses the issue. Please keep all correspondence in the original question.

To other volunteers who may assist -

This is the original question.