Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't move from one message to another, the old message show in the "from" box, and the message box stays blank. How do I correct this?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

When I attempt to go back to view a previous message, the current email message shows in the address bar, and the message box is blank. I cannot access any messages, including those in trash.

When I attempt to go back to view a previous message, the current email message shows in the address bar, and the message box is blank. I cannot access any messages, including those in trash.

All Replies (3)

more options

How are you going back exactly?

more options

LaBlueEyes said

When I attempt to go back to view a previous message, the current email message shows in the address bar, and the message box is blank. I cannot access any messages, including those in trash.


I am going back and clicking on the previous message to open it.

more options

It is your reference to the addressbar that has me confused. Are you switching back to an already opened tab (in which case there are a whole range of reasons a mail does not display) or are you going back to the folder pane and double clicking on a message in the list there.

Hopefully this gives us a common reference point to talk about what and how.