Firefox crashes - FF version 38.0.5 and version 39.0 crash; related to Websense Triton AP-Endpoint DLP ?
Good day,
FF version 38.0.5 and 39.0 crash during opening first website. Version 37.0.2 works just fine.
In doing a bit of research I believe the problem is with Websense Triton AP-Endpoint DLP.
In my case, and many others I saw in various crash reports, the failing module is QIPCAP.DLL.
I am running Websense Triton AP-Endpoint DLP version 8.0 Build 2081.
ID: dfe4ea5a-6efa-4215-b8b5-ff1992150703 Signature: qipcap.dll@0x7d21
Thanks very much for your help!
Chosen solution
I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.
Thanks, pdmozilla
Read this answer in context 👍 0All Replies (9)
I've called the big guys to help you. Good luck.
Please post the crash reports and other information you have.
Hi FredMcD,
Thanks for your reply ... here is the most recent crash report.
https://crash-stats.mozilla.com/report/index/dfe4ea5a-6efa-4215-b8b5-ff1992150703
Thanks!
If you have other reports, even from others, post those as well. Group them by user.
The crash report flagged these programs;
qipcap.dll = Websense Data Endpoint
Get and run the current full installer for the above.
Here is a list of the same error affecting many individuals over the past 28 days.
Hope this is of some help. Thanks very much.
Product Firefox Version 38.0.5 and 39
Most of the reports I checked show;
ole32.dll = Microsoft's framework
qipcap.dll = Websense Data Endpoint
rpcrt4.dll = Windows; Remote Procedure Call Runtime ++++++++++++++++++++++++++++++++++++++++++++++++++ Some also are showing;
Crypt32.dll = Certificate and Cryptographic Messaging functions in the CryptoAPI, such as CryptSignMessage.
lsihok32.dll = SysTrack = Lakeside Software, Inc
isshook.dll = LANDesk Software, Inc
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
icudt52.dll = International Components for Unicode
Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
System File Check was performed: Windows Resource Protection did not find any integrity violations.
Thanks for your assistance.
There is another comment here that is also having issues with the signature software: 8.0.1 Websense DLP Endpoint
If you temporarily disable it while browsing Firefox does it continue to crash when you try to start Firefox?
Chosen Solution
I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.
Thanks, pdmozilla
Today my IT department released Websense Triton AP-Endpoint DLP version 8.1 Build 2231 and it was installed on my PC. I then upgraded FF from 37.0.2 to 42.0. So far all is well.
Thanks, pdmozilla