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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

Equinox55
Equinox55
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Hello having issues with firefox crashing. I had firefox working on my computer and then did a clean reformat with windows 7. I installed firefox and as soon as you open it, it crashes. This is the crash ID that I have. Crash ID: bp-ed7b0f66-cadd-4ff9-82ed-a90b42150819 and Crash ID: bp-d695aaaf-48a2-478e-811d-61ca4215081. I have done reboots and have also done a complete uninstall of Firefox.

Any help appreciated.

Hello having issues with firefox crashing. I had firefox working on my computer and then did a clean reformat with windows 7. I installed firefox and as soon as you open it, it crashes. This is the crash ID that I have. Crash ID: bp-ed7b0f66-cadd-4ff9-82ed-a90b42150819 and Crash ID: bp-d695aaaf-48a2-478e-811d-61ca4215081. I have done reboots and have also done a complete uninstall of Firefox. Any help appreciated.

All Replies (1)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

The crash report flagged these programs;

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint

Get the current full installer for the above.