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Firefox crashes

sjairam40
sjairam40
more options

I`ve installed Firefox on a Windows 7 Toshiba Z30 laptop.

I have FF 39.0 and basically I am unable to go the "about:crashes" page.

Each time I try and open a website, FF becomes un-responsive.

In the event log for windows I see

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> 

 <Provider Name="Application Hang" /> 
 <EventID Qualifiers="0">1002</EventID> 
 <Level>2</Level> 
 <Task>101</Task> 
 <Keywords>0x80000000000000</Keywords> 
 <TimeCreated SystemTime="2015-09-08T08:03:06.000000000Z" /> 
 <EventRecordID>48310</EventRecordID> 
 <Channel>Application</Channel> 
 <Computer>LH011875.mnsuk.adroot.marksandspencer.com</Computer> 
 <Security /> 
 </System>

- <EventData> 

 <Data>firefox.exe</Data> 
 <Data>39.0.0.5659</Data> 
 <Data>2214</Data> 
 <Data>01d0ea09af6a4d6b</Data> 
 <Data>30</Data> 
 <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> 
 <Data>c67989f3-55ff-11e5-96cd-28b2bdda18d5</Data> 
 <Binary>55006E006B006E006F0077006E0000000000</Binary> 
 </EventData>
 </Event>
I`ve installed Firefox on a Windows 7 Toshiba Z30 laptop. I have FF 39.0 and basically I am unable to go the "about:crashes" page. Each time I try and open a website, FF becomes un-responsive. In the event log for windows I see - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-09-08T08:03:06.000000000Z" /> <EventRecordID>48310</EventRecordID> <Channel>Application</Channel> <Computer>LH011875.mnsuk.adroot.marksandspencer.com</Computer> <Security /> </System> - <EventData> <Data>firefox.exe</Data> <Data>39.0.0.5659</Data> <Data>2214</Data> <Data>01d0ea09af6a4d6b</Data> <Data>30</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> <Data>c67989f3-55ff-11e5-96cd-28b2bdda18d5</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event>

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.