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I can receive e-mail but I get error meaasge when I try to send.

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by Matt

pt109
pt109
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Error message:

An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your Mail preferences and try again.

Been using this for years without issues.

PFT

Error message: An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your Mail preferences and try again. Been using this for years without issues. PFT

Chosen solution

Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.

If that does not work (TWC have made changes)

Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html

Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
pt109
pt109 Question owner
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Application Basics 

   Name: Thunderbird
   Version: 31.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150507114201
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-server.maine.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.maine.rr.com:25, plain, none, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.twc.com:995, SSL, passwordCleartext
     OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Eset Plugin, 1.0, false, eplgTb@eset.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.7.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1f223ea3-1086-441b-9aae-e65fd48b5b9
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1341499335
     places.history.expiration.transient_current_max_pages: 77136
     places.history.expiration.transient_optimal_database_size: 123417066
     plugin.importedState: true
     plugin.state.java: 0
     plugins.update.notifyUser: true
     print.print_printer: HP psc 2170 Series
     print.printer_HP_psc_2170_Series.print_bgcolor: false
     print.printer_HP_psc_2170_Series.print_bgimages: false
     print.printer_HP_psc_2170_Series.print_command:
     print.printer_HP_psc_2170_Series.print_downloadfonts: false
     print.printer_HP_psc_2170_Series.print_edge_bottom: 0
     print.printer_HP_psc_2170_Series.print_edge_left: 0
     print.printer_HP_psc_2170_Series.print_edge_right: 0
     print.printer_HP_psc_2170_Series.print_edge_top: 0
     print.printer_HP_psc_2170_Series.print_evenpages: true
     print.printer_HP_psc_2170_Series.print_footercenter:
     print.printer_HP_psc_2170_Series.print_footerleft: &PT
     print.printer_HP_psc_2170_Series.print_footerright: &D
     print.printer_HP_psc_2170_Series.print_headercenter:
     print.printer_HP_psc_2170_Series.print_headerleft: &T
     print.printer_HP_psc_2170_Series.print_headerright: &U
     print.printer_HP_psc_2170_Series.print_in_color: true
     print.printer_HP_psc_2170_Series.print_margin_bottom: 0.5
     print.printer_HP_psc_2170_Series.print_margin_left: 0.5
     print.printer_HP_psc_2170_Series.print_margin_right: 0.5
     print.printer_HP_psc_2170_Series.print_margin_top: 0.5
     print.printer_HP_psc_2170_Series.print_oddpages: true
     print.printer_HP_psc_2170_Series.print_orientation: 0
     print.printer_HP_psc_2170_Series.print_pagedelay: 500
     print.printer_HP_psc_2170_Series.print_paper_data: 1
     print.printer_HP_psc_2170_Series.print_paper_height: 11.00
     print.printer_HP_psc_2170_Series.print_paper_size_type: 0
     print.printer_HP_psc_2170_Series.print_paper_size_unit: 0
     print.printer_HP_psc_2170_Series.print_paper_width: 8.50
     print.printer_HP_psc_2170_Series.print_reversed: false
     print.printer_HP_psc_2170_Series.print_scaling: 1.00
     print.printer_HP_psc_2170_Series.print_shrink_to_fit: true
     print.printer_HP_psc_2170_Series.print_to_file: false
     print.printer_HP_psc_2170_Series.print_unwriteable_margin_bottom: 0
     print.printer_HP_psc_2170_Series.print_unwriteable_margin_left: 0
     print.printer_HP_psc_2170_Series.print_unwriteable_margin_right: 0
     print.printer_HP_psc_2170_Series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce 6150SE nForce 430
     Vendor ID: 0x10de
     Device ID: 0x03d0
     Adapter RAM: 128
     Adapter Drivers: nvd3dumx,nvd3dum
     Driver Version: 8.15.11.8655
     Driver Date: 7-29-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
     DirectWrite Enabled: false (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
     GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.

If that does not work (TWC have made changes)

Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html