Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Should I not be able to remember my master p/w does that mean I will never be able to use Thunderbird again

jbg1
jbg1
more options

for 2 weeks I have been struggling to open Thunderbird. First problem Thunderbird was "not responding" had to wait up to 5 mins to read emails. Second: none of my passwords were being recognized ,kept being asked to enter new p/p eventually after many p/w entries I lost track of p/w`s I had entered, finally not able to enter Master Password I unable to use Thunderbird. Is there any way you can help me clear all my p/w`s. I`ve used the link to delete Master Passwords but that didn't do anything. Should I not be able to clear all p/w`s will that preclude me from using Thunderbird again-hopefully not. Regards Barry

for 2 weeks I have been struggling to open Thunderbird. First problem Thunderbird was "not responding" had to wait up to 5 mins to read emails. Second: none of my passwords were being recognized ,kept being asked to enter new p/p eventually after many p/w entries I lost track of p/w`s I had entered, finally not able to enter Master Password I unable to use Thunderbird. Is there any way you can help me clear all my p/w`s. I`ve used the link to delete Master Passwords but that didn't do anything. Should I not be able to clear all p/w`s will that preclude me from using Thunderbird again-hopefully not. Regards Barry

Chosen solution

The master password is the only password in Thunderbird. It protects access to any saved email password you might have and is optional. If you are really talking about the master password this article tells you how to clear a forgotten master password.

https://support.mozilla.org/en-US/kb/master-password

If you are talking about the passwords to your email accounts they are administered with your email provider and your will need to work with them to reset the codes.

Read this answer in context 👍 0

All Replies (1)

user01229325
user01229325
more options

Chosen Solution

The master password is the only password in Thunderbird. It protects access to any saved email password you might have and is optional. If you are really talking about the master password this article tells you how to clear a forgotten master password.

https://support.mozilla.org/en-US/kb/master-password

If you are talking about the passwords to your email accounts they are administered with your email provider and your will need to work with them to reset the codes.