Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

blacqjacq24
blacqjacq24
more options

Firefox closes with an error box and reopen box. This happens at uneven intervals, but is over a short period. I got the error report, but have no clue what to do with it. Why have me get the report, then register and submit a question? This is SO ANNOYING! I checked plugins, and the only flag is shockwave. It won't update, so I disabled it. It also won't uninstall. Suggestions?

Firefox closes with an error box and reopen box. This happens at uneven intervals, but is over a short period. I got the error report, but have no clue what to do with it. Why have me get the report, then register and submit a question? This is SO ANNOYING! I checked plugins, and the only flag is shockwave. It won't update, so I disabled it. It also won't uninstall. Suggestions?

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

blacqjacq24
blacqjacq24 Question owner
more options

0da907cb-2428-40b9-8e13-00edcbe972b4 1/10/2016 6:18 PM bp-24b8ea22-ce81-4aeb-93c4-952952160111 1/10/2016 6:01 PM bp-eae66bef-cd26-4a66-b136-c2a842160111 1/10/2016 6:00 PM bp-7e60a7b7-7394-49b3-a127-16be32160110

These are the last few., with the last happening as I was trying to reply. I appreciate the attempt at helping, phillip

FredMcD
FredMcD
more options

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586

bp-eae66bef-cd26-4a66-b136-c2a842160111

Signature NS_ProcessNextEvent

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++ bp-24b8ea22-ce81-4aeb-93c4-952952160111

Signature nsAppShell

Attention Sumo's thee are 10 related bug reports

Flaged programs same as above +++++++++++++++++++++++++++++++++++++++ bp-7e60a7b7-7394-49b3-a127-16be32160110

Signature mozilla::ipc::MessagePump

Flagged programs same as above

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

Disable / upgrade Rapport