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Login button is greyed out. May be many script errors. How do I fix?

  • 3 replies
  • 1 has this problem
  • 56 views
  • Last reply by cor-el

CiaoBella1
CiaoBella1
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Firefox 44.0 I am on a website and can't login because the button is greyed out. I can login using IE.

I opened the debugging console, but because I don't know anything about scripts or script debugging, I can't use it. This should not be my problem to solve, as it is not my website or my script.

It was present a couple of weeks ago, and because I have alternative access and many other more pressing issues, I didn't worry about it. It's still annoying and should be fixed, though. I don't even know who to notify and how to explain the problem clearly.

I disabled every possible conflict, which doesn't solve the problem. 

 This is the website: https://www.globaltestmarket.com/

Please advise. Thank you.

Firefox 44.0 I am on a website and can't login because the button is greyed out. I can login using IE. I opened the debugging console, but because I don't know anything about scripts or script debugging, I can't use it. This should not be my problem to solve, as it is not my website or my script. It was present a couple of weeks ago, and because I have alternative access and many other more pressing issues, I didn't worry about it. It's still annoying and should be fixed, though. I don't even know who to notify and how to explain the problem clearly. I disabled every possible conflict, which doesn't solve the problem. This is the website: https://www.globaltestmarket.com/ Please advise. Thank you.

Chosen solution

guigs,

What a great answer!

Because I don't know anything about the development end, as much as StackOverflow comes up on many searches, I've no idea what to do with bad script. Except to complain~

Glad it's not just me this time. I will notify the website.

Thank you!

Read this answer in context 👍 0

All Replies (3)

guigs
guigs
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Hi CiaoBella1, I can confirm that it also happens on a Mac in Beta Firefox. However, I think its a website compatibility issue. Each Firefox release there are some updates made to match the changing standards and up to date with web design performance. However the developer of the website will be the one to support and keep track of these changes. I might suggest to contact the site owner or to open up a ticket in the [webcompat.com] site.

For more help in the developer community, I would encourage checking out [stackoverflow.com] as well.


CiaoBella1
CiaoBella1 Question owner
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Chosen Solution

guigs,

What a great answer!

Because I don't know anything about the development end, as much as StackOverflow comes up on many searches, I've no idea what to do with bad script. Except to complain~

Glad it's not just me this time. I will notify the website.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The button gets enabled for me once I have entered an email address and start typing the password.

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"