Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my passwords have disappeared and there is no place to put in a new password so I can access email. How do I fix?

more options

I cannot put a password into Thunderbird. There is no place to put in a password. Also, all of my previous passwords have disappeared. How do I put a password into thunderbird so I can access my email?

Is there any way to recover my old password information on firefox? How do I get Firefox to remember my new passwords once I input them and ask them to be saved?

I cannot put a password into Thunderbird. There is no place to put in a password. Also, all of my previous passwords have disappeared. How do I put a password into thunderbird so I can access my email? Is there any way to recover my old password information on firefox? How do I get Firefox to remember my new passwords once I input them and ask them to be saved?

Chosen solution

Use this article to see the saved passwords in Thunderbird. You can remove them there and the next time a password is requested by a server you will get a dialog box to enter the password. https://kb.wisc.edu/page.php?id=19006

Firefox is an Internet browser and has nothing to do with Thunderbird.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Use this article to see the saved passwords in Thunderbird. You can remove them there and the next time a password is requested by a server you will get a dialog box to enter the password. https://kb.wisc.edu/page.php?id=19006

Firefox is an Internet browser and has nothing to do with Thunderbird.

more options

There are no saved passwords and there is no prompt to enter a password. Thanks for your detailed reply, but I do not get a prompt to enter password as described.