Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sign in to firefox from android phone.

  • 1 reply
  • 14 have this problem
  • 22 views
  • Last reply by Bry

more options

My sign in to mozilla/firefox online from a pc ask for my username, not my email associated with mozilla/firefox and I can sign in fine, but when I try to sign in to my firefox acct from my android phone, it asks for my email, not my username so I can't sign in to sync my phone with my firefox acct. It keeps telling me "password incorrect" when I KNOW it is correct. How do I fix this? And there is NO option to sync from my phone while in firefox settings. Does mozilla/firefox website have different sign in accts, one for mozilla support with user name and one for firefox that asks for email address?

My sign in to mozilla/firefox online from a pc ask for my username, not my email associated with mozilla/firefox and I can sign in fine, but when I try to sign in to my firefox acct from my android phone, it asks for my email, not my username so I can't sign in to sync my phone with my firefox acct. It keeps telling me "password incorrect" when I KNOW it is correct. How do I fix this? And there is NO option to sync from my phone while in firefox settings. Does mozilla/firefox website have different sign in accts, one for mozilla support with user name and one for firefox that asks for email address?

All Replies (1)

more options

OK, I did it. In firefox sign in page, clk create account, enter your email and password, it will then tell you there is already an account with that email, so clk sign in, enter your email(mine was already there) and your password and your signed in, then it starts syncing. Hope this works for you.