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I forgot my username and password, but not getting any confirmation e-mails, not even in spam folder

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  • 7 have this problem
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  • Last reply by FredMcD

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I am repeatedl trying to log in, but I forgot my username and password. Tried to get confirmation e-mails, twice, none of them arrived in my e-mail inbox, not even in the spam folder. I can't get out of this circle...

I am repeatedl trying to log in, but I forgot my username and password. Tried to get confirmation e-mails, twice, none of them arrived in my e-mail inbox, not even in the spam folder. I can't get out of this circle...

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What password are you talking about?

Such e-mail is always sent to the address on file with the website.

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors