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Thunderbird freezes with Windows 10 update 8/7/2016

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  • Last reply by Wayne Mery

gboyer4825
gboyer4825
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Microsoft Widows 10 had an update 8/2016 and I updated and nor Thunderbird freezes up as soon as it is opened. The only way to close it is with task manager. I tries safe mode for Thunderbird and disabled the add-ons but it still freezes up. I tried uninstalling Thunderbird but still the same thing happens.

Thanks,

Gary

Microsoft Widows 10 had an update 8/2016 and I updated and nor Thunderbird freezes up as soon as it is opened. The only way to close it is with task manager. I tries safe mode for Thunderbird and disabled the add-ons but it still freezes up. I tried uninstalling Thunderbird but still the same thing happens. Thanks, Gary

All Replies (1)

Wayne Mery
Wayne Mery
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Please start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.