Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No plugins were found, want to check if up to date, netflix issue

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by soundwave

soundwave
soundwave
more options

Plugins lists 3 plugins: Primetime CDM, OpenH264, and Widevine CDM. I click "check to see if your plugins are up to date", and it says no plugins were found.

Also, I have OpenH264 and Widevine set to Never Activate, and Primetime set to Always Activate. Also I have Play DRM Content checked. But when I try to play a video on netflix, the page stays blank and at the top of the screen it says "You must enable DRM" Huh? I thought that Netflix on windows firefox used Primetime CDM, and I have it enabled... When you ask Netflix support they say "try using Chrome browser" ...

Plugins lists 3 plugins: Primetime CDM, OpenH264, and Widevine CDM. I click "check to see if your plugins are up to date", and it says no plugins were found. Also, I have OpenH264 and Widevine set to Never Activate, and Primetime set to Always Activate. Also I have Play DRM Content checked. But when I try to play a video on netflix, the page stays blank and at the top of the screen it says "You must enable DRM" Huh? I thought that Netflix on windows firefox used Primetime CDM, and I have it enabled... When you ask Netflix support they say "try using Chrome browser" ...

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, netflix uses google's widevine drm module to playback media content. so if you have set it to "never activate" in firefox, you won't be able to stream video content there.

soundwave
soundwave Question owner
more options

Netflix help refers to the Adobe Primetime CDM. Did they used to use it and now they switched to Widevine?