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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by philipp

Rhesa
Rhesa
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Firefox browser crashed and I can't open it at all. Mozilla Crash Report pops up upon opening firefox browser. I tried restarting. I tried reinstalling. But these did not worked.

I even did this: 1. Click the Windows Start button, and press + R. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click OK. 2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Click this link to ask for help with your crash. 4. Created an account. 5. Fill out the fields. (this page)

These are the reports I have submitted since yesterday, November 05, 2016

Crash ID: bp-d4b7e35e-7cd1-4475-a7f1-c7a182161106 Crash ID: bp-6759c5ba-5823-4fde-b5f9-199b02161106 Crash ID: bp-f522ad55-e8a6-4302-a6d3-a7da52161106 Crash ID: bp-750e9a27-ca9c-4b43-994b-0f2942161106 Crash ID: bp-6807cd9b-dc4f-4958-9dfc-8dbbf2161106 Crash ID: bp-2e0024c6-bf00-40da-bf05-74a9b2161106 Crash ID: bp-6daabec6-c737-4c8d-b343-021a32161106 Crash ID: bp-db754e81-15be-4c7c-b3dc-5bef12161106 Crash ID: bp-591ae0ca-9ad7-4025-bf94-3365e2161106 Crash ID: bp-166b2538-86f2-4c26-8a49-2eb3b2161106 Crash ID: bp-b223083e-b101-4062-87e8-798532161106 Crash ID: bp-bec37500-1785-468a-b0d7-33b1b2161105 Crash ID: bp-46878786-6e2e-4376-8b52-4693b2161105 Crash ID: bp-7dcd669f-9ab5-4828-9178-5525d2161105 Crash ID: bp-8f79dfe5-40b6-421d-aa59-1e0882161105 Crash ID: bp-865b0ad4-42a2-493c-ab68-096142161105 Crash ID: bp-ee232620-6eb7-4913-a6ae-545e72161104

Firefox browser crashed and I can't open it at all. Mozilla Crash Report pops up upon opening firefox browser. I tried restarting. I tried reinstalling. But these did not worked. I even did this: 1. Click the Windows Start button, and press + R. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click OK. 2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Click this link to ask for help with your crash. 4. Created an account. 5. Fill out the fields. (this page) These are the reports I have submitted since yesterday, November 05, 2016 Crash ID: bp-d4b7e35e-7cd1-4475-a7f1-c7a182161106 Crash ID: bp-6759c5ba-5823-4fde-b5f9-199b02161106 Crash ID: bp-f522ad55-e8a6-4302-a6d3-a7da52161106 Crash ID: bp-750e9a27-ca9c-4b43-994b-0f2942161106 Crash ID: bp-6807cd9b-dc4f-4958-9dfc-8dbbf2161106 Crash ID: bp-2e0024c6-bf00-40da-bf05-74a9b2161106 Crash ID: bp-6daabec6-c737-4c8d-b343-021a32161106 Crash ID: bp-db754e81-15be-4c7c-b3dc-5bef12161106 Crash ID: bp-591ae0ca-9ad7-4025-bf94-3365e2161106 Crash ID: bp-166b2538-86f2-4c26-8a49-2eb3b2161106 Crash ID: bp-b223083e-b101-4062-87e8-798532161106 Crash ID: bp-bec37500-1785-468a-b0d7-33b1b2161105 Crash ID: bp-46878786-6e2e-4376-8b52-4693b2161105 Crash ID: bp-7dcd669f-9ab5-4828-9178-5525d2161105 Crash ID: bp-8f79dfe5-40b6-421d-aa59-1e0882161105 Crash ID: bp-865b0ad4-42a2-493c-ab68-096142161105 Crash ID: bp-ee232620-6eb7-4913-a6ae-545e72161104

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

Signature: chtbrkg.dll@0x1beb1

chtbrkg.dll = ? Internet Download Manager integration = Adware

KERNELBASE.dll = Microsoft

shell32.dll = Windows Shell API functions

ntdll.dll = Microsoft

Remove / disable Internet Download Manager known adware

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

philipp
philipp
  • Moderator
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hi Rhesa, thanks for providing some crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/