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can't login to sync, server does not respond

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by philipp

jkruijt
jkruijt
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When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change anymore.

When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change anymore.

All Replies (3)

jkruijt
jkruijt Question owner
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I tried to attached a file to the question but clearly it isn't. So hereby...

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Earlier today I was made aware of an issue whereby the login credentials were not being accepted where the email address was being entered in a different case to the one that you registered with. A fix is being made to the Sync systems very soon that should correct this behaviour.

Apologies for the inconvenience, but I recommend that you try again over the next few days.

philipp
philipp
  • Moderator
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there is also a seperate issue that the login form is hanging when you are using firefox in private browsing mode or never store history. this issue will be solved when you update to firefox 50.1.0...