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Emails have disappeared from Inbox, but still show in search results

  • 3 replies
  • 4 have this problem
  • 14 views
  • Last reply by Matt

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All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

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On the toolbar > Help > Troubleshooting Information

Click the show profile button in Troubleshooting Information Close Thunderbird In the file window that opened, delete the file global- messages-db.sqlite Restart Thunderbird.

The search will be rubbish until the file fully regenerates, which could take a whole day if you have 10 or 20Gb of mail. You can monitor the status of that using the Activity Manager.

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Thanks for your response. That's refreshed my search, but it hasn't affected my Inbox. So my messages from last year are still not showing there. And now I can't see them in search results either! So I'm worried they have disappeared entirely. I don't understand how all emails from mid-2015 onwards until up to a few days ago can have disappeared.

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My guess is your anti virus notified you it found a virus or malware and it deleted all your mail in a ham fisted attempt to remove it.