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Connecting to Outgoing server (SMTP) mail.yourtrip.com failed. Settings are correct. Need to talk to a tech person. Can't send or receive msgs.

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  • 6 have this problem
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  • Last reply by cwjourneys

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This is the message I get: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.yourtrip.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I read the forums, checked the settings and they seem to be correct. There was one answer that helped momentarily. Someone suggested to disable add-ons and start the computer at safe mode without networking. I did that and it worked, but when I turned on my computer this morning (I presume it is not in safe mode any more) I had the same problem. I can't receive or send messages. And images which were on old emails, which I had opened before I got the problem, have disappeared. Help!!!

This is the message I get: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.yourtrip.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I read the forums, checked the settings and they seem to be correct. There was one answer that helped momentarily. Someone suggested to disable add-ons and start the computer at safe mode without networking. I did that and it worked, but when I turned on my computer this morning (I presume it is not in safe mode any more) I had the same problem. I can't receive or send messages. And images which were on old emails, which I had opened before I got the problem, have disappeared. Help!!!

Chosen solution

McAffee. I uninstalled McAffee and the problem was solved! Thank you!

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Also, what is your anti-virus software?

Modified by christ1

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Chosen Solution

McAffee. I uninstalled McAffee and the problem was solved! Thank you!