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I cannot access my account

  • 3 replies
  • 9 have this problem
  • 3 views
  • Last reply by cor-el

Bill123456
Bill123456
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I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account?

Thanks

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account? Thanks ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (3)

mattcamp
mattcamp
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Have you tried logging out of that secondary account and attempting to log in to your primary account once again?

That happens with Chrome, too.

Once you logged in with a user account in Gmail, when you access Gmail it goes automatically to that account, unless you specify to use another profile or log out.

Modified by mattcamp

Chris Ilias
Chris Ilias
  • Moderator
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I've removed the personal information from the original question. Please read Mozilla Support rules and guidelines, thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window