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Firefox 55 crashes YouTube

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

NDemiro
NDemiro
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Ever since v.55 got (automatically) installed, my FF browser tab crashes EVERY time I try to watch YouTube video. I have already reinstalled, tried in a Safe Mode, removed/reinstalled extensions... the problem still persists. Everything works in some other browser, but... for many reasons Firefox is my favorite... So, can you help me get this resolved.

Thanks.

Ever since v.55 got (automatically) installed, my FF browser tab crashes EVERY time I try to watch YouTube video. I have already reinstalled, tried in a Safe Mode, removed/reinstalled extensions... the problem still persists. Everything works in some other browser, but... for many reasons Firefox is my favorite... So, can you help me get this resolved. Thanks.

All Replies (6)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. In Firefox 54 and below: Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

In Firefox 55, the hardware acceleration setting moved from the Advanced panel General tab to the General panel, under the new Performance section. You first have to UNcheck the "Use recommended performance settings" checkbox to see the "Use hardware acceleration when available" setting.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

NDemiro
NDemiro Question owner
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a13dd69d-29cf-4738-8143-b81444086d49 8/24/2017 6:39 PM adf64dc3-13da-46df-be7c-327ce79d126d 8/23/2017 3:45 AM 0a5388f5-38d2-41a7-9c6a-dd1722e91f07 8/16/2017 6:34 PM 8875ba82-6005-4f90-89bb-668709137cf7 8/16/2017 6:33 PM eeee8875-1011-4b33-ae94-707cda0be51b 8/16/2017 6:33 PM f77262bf-d76e-4bf5-b9a7-14287c9e9b53 8/16/2017 4:54 PM 57d08820-f529-417f-b572-065c92b51a42 8/16/2017 4:54 PM 2ea0c6a3-63c0-4066-83e8-83ce94266f58 8/16/2017 4:53 PM

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

NDemiro
NDemiro Question owner
more options

8fc78ccd-6479-4e6b-9332-48d1a3400b0d 8/27/2017 2:45 AM 8875ba82-6005-4f90-89bb-668709137cf7 8/16/2017 6:33 PM 2ea0c6a3-63c0-4066-83e8-83ce94266f58 8/16/2017 4:53 PM bebd98e5-e001-41b9-ab37-f88476633109 8/16/2017 4:32 PM a8591e11-a91e-45a6-812f-d6f69d0ee4a9 8/16/2017 4:32 PM 168517e8-2d8b-4386-bf8c-24f30abc33c5 8/16/2017 4:30 PM fd8eb1ee-a64c-4734-b13e-b7392634a72e 8/16/2017 4:30 PM b0349176-a19f-4f15-9a82-ccd58531c4dd 8/16/2017 4:24 PM 382fcf84-d03f-4290-802e-ce15cbc25f89 8/10/2017 3:09 AM

All of these have been submitted.

FredMcD
FredMcD
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FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers.

Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.