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On a specific page only my thumbnails are teeny small How to undo?

  • 6 replies
  • 1 has this problem
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  • Last reply by cor-el

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I have a website page through godaddy. My thumbnails for products are so tiny the past few days I actually can't see them. This is only on mozilla, google chrome and edge are displaying them properly on the same computer, and mozilla displays them properly on other computers. I have a new keyboard and am constantly hitting the wrong keys, I suspect I typed something to make them smaller. Help!

I have a website page through godaddy. My thumbnails for products are so tiny the past few days I actually can't see them. This is only on mozilla, google chrome and edge are displaying them properly on the same computer, and mozilla displays them properly on other computers. I have a new keyboard and am constantly hitting the wrong keys, I suspect I typed something to make them smaller. Help!

All Replies (6)

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Hello, I'm sorry to hear about the website issue, I would suggest checking out this, specifically the zooming in and out. If that doesn't work you can always try to use the refresh feature. Let me know if the above article helps you or if the refresh feature works too! Also let me know if choose not to use the refresh option, and I will try help see what other things that could be causing the issue too. Thank you.


The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
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Is the problem just with one site, or several?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

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You may have accidentally zoomed web page(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))
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Why does my text go smaller. I can just about read the menu bars. Then in the website itself, it just goes smaller. I have tried to increase the % on each website. Right now I am on 120% on POGO games and the print is still small. It was fine and now it is happening again. I need big

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Have you tried Firefox in Safe Mode?

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You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.