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Incorrect sender address

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by sfhowes

erikaseacamp
erikaseacamp
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I am having issues with emails being sent from the wrong account. This happens mostly when sending draft and template emails. Example: I am writing an email on my work computer from my info@example.com and need to leave. I save the email to drafts. I then go home open thunderbird and then open the drafts for the account info@example.com and send the email. However, this email does not show up in sent mail for info@example.com... It actually gets sent from my other email address help@example.com.

I composed the email under the account info@example.com, I saved the draft under info@example.com and then sent the email from the account info@example.com. WHY would the email then actually be sent from my other email address??????

This issues is becoming more and more frustrating and it would be helpful to have a fix.

Thank you!

I am having issues with emails being sent from the wrong account. This happens mostly when sending draft and template emails. Example: I am writing an email on my work computer from my info@example.com and need to leave. I save the email to drafts. I then go home open thunderbird and then open the drafts for the account info@example.com and send the email. However, this email does not show up in sent mail for info@example.com... It actually gets sent from my other email address help@example.com. I composed the email under the account info@example.com, I saved the draft under info@example.com and then sent the email from the account info@example.com. WHY would the email then actually be sent from my other email address?????? This issues is becoming more and more frustrating and it would be helpful to have a fix. Thank you!

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Right-click the info@example.com account in the Folder Pane, Settings, then look at the Outgoing Server (SMTP) entry in the lower right pane. Is it set to the smtp server for the info account or the one for the help account?