Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have an entire folder (and sub-folders) of e-mails that got zapped away. If I search for the e-mails, they appear in the search, but are no where to be found.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

peapod77
peapod77
more options

I have an entire folder (and sub-folders) of e-mails that got zapped away. If I search for the e-mails, they appear in the search, but are no where to be found. I saw on one forum where executing a check disk may re-index the folders, but I'm not sure if that is the problem I have, nor how to execute a check disk. Thanks for any help available!

I have an entire folder (and sub-folders) of e-mails that got zapped away. If I search for the e-mails, they appear in the search, but are no where to be found. I saw on one forum where executing a check disk may re-index the folders, but I'm not sure if that is the problem I have, nor how to execute a check disk. Thanks for any help available!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

You can get in this state of antivirus or OS/disk failure zapped your mail folders. If your mail accounts are imap you can "recover". If it is an imap account, remove the account in thunderbird and add it back