Frequent Firefox crashes 55 + 57, all recommended fixes unsuccessful
I've tried a great deal of fixes for this issues but none seem to be working. The following are steps i've taken:
Undertaken all pending windows updates both compulsory and optional; updated GPU driver; uninstalled recently installed software; clean installation of Firefox; CMD sfc /scannow; disabled hardware acceleration; ran in safe-mode; changed dom.ipc.plugins.flash.disable-protected-mode to true; updated Firefox from 55 to 57.0b13; ran a full virus check of C and F drives as well as checking their health ( Both 100% ); Memory diagnostics tool with zero problems.
At this point i'm not really sure what to do.
Crash ID's and latest report:
bp-645b528d-1dcb-4287-97bc-8f44b0171103 03/11/2017 11:12 bp-8daf950a-5b7b-4dc3-93e7-727f50171103 03/11/2017 11:12 bp-8e96ef51-8d67-41b5-ad41-891250171103 03/11/2017 10:29 bp-1a05f98b-efc7-412b-aa3d-1d36e0171103 03/11/2017 10:29 bp-624c6922-c344-497c-a18b-ee3300171103 03/11/2017 09:35 bp-859e3f15-8bb4-473c-880a-f10d41171103 03/11/2017 09:30 bp-ddbf5ac3-a1b5-45fb-a400-81d721171102 02/11/2017 22:13 bp-a7d413cd-58e0-4e4d-9d27-157be1171102 02/11/2017 21:02 bp-d6c65ebe-ea3e-44f3-a53a-0d7510171102 02/11/2017 20:32 bp-662cc851-6bb0-4b68-b9f6-ab2911171102 02/11/2017 20:11 bp-c556a14e-35b0-43e4-a538-8ee0d1171102 02/11/2017 20:11
Signature: js::jit::BacktrackingAllocator::reifyAllocations
UUID: 645b528d-1dcb-4287-97bc-8f44b0171103
Date Processed: 2017-11-03 11:12:25
Uptime: 2 seconds
Last Crash 11 seconds before submission
Install Age : 5,597 seconds since version was first installed (1 hour, 33 minutes and 17 seconds)
Install Time : 2017-11-03 09:38:52
Product : Firefox
Release Channel: beta
Version : 57.0b13
Build ID : 20171030163911
OS : Windows 7
OS Version : 6.1.7601 Service Pack 1
Build Architecture: amd64
Build Architecture Info: family 6 model 60 stepping 3 | 8
Adapter Vendor ID : 0x10de
Adapter Device ID : 0x1184
Startup Crash : False
Crash Reason : EXCEPTION_ACCESS_VIOLATION_READ
Crash Address : 0xffffffffffffffff
Total Virtual Memory : 8,796,092,891,136 bytes (8 TB)
Available Virtual Memory : 8,794,130,374,656 bytes (8 TB)
Available Page File : 14,481,801,216 bytes (13.49 GB)
Available Physical Memory : 14,342,578,176 bytes (13.36 GB)
System Memory Use Percentage : 15
EMCheckCompatibility : True
App Notes :
AdapterVendorID: 0x10de, AdapterDeviceID: 0x1184, AdapterSubsysID: 325519da, AdapterDriverVersion: 23.21.13.8813 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0412, AdapterSubsysID2: 325519da, AdapterDriverVersion2: 10.18.14.4264FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR-
Processor Notes : processor_prod-processor-i-050836b74665c8991_8079; MozillaProcessorAlgorithm2015
Modified by Lewisdc96
All Replies (6)
Try to create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
cor-el said
-snip-
Thanks for the reply, even with a new profile, Firefox tabs or the programme in general crashes. When I tried to run 'firefox-exe -p', I also got a crash error.
I've noticed however, that the crash doesn't seem to occur when I use Firefox version older than 52. However my bookmarks won't sync to that version.
Modified by Lewisdc96
Firefox is crashing with a EXCEPTION_ACCESS_VIOLATION_READ This is video card driver errors and or Flash errors. Since no Flash installed please : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also TRY NO HARDWARE ACCELERATION if it is turned on and see which works best for you.
So Should go to the Manufactures site and see what comes up for these adapters.
Graphics card info : adapterDescription: NVIDIA GeForce GTX 770 adapterDescription2: Intel(R) HD Graphics 4600
driverDate: 10-27-2017 driverDate2: 8-4-2015
driverVersion: 23.21.13.8813 driverVersion2: 10.18.14.4264
Please let us know if this solved your issue or if need further assistance.
Pkshadow said
-snip-
I've already tried using different Nvidia drivers for my card, but any older versions won't launch Firefox, period. When I click on the application it crashes immediately. With the latest driver it'll vary as to when it crashes, and no particular task seems to cause it.
Updating the integrated drivers however continues to repeat the crash, I've disabled the intel graphics for now to see how it goes.
Given that it seems nothing is going to fix this unless a driver update suddenly changes the issue, I'm switching back to Chrome.
Pkshadow said
Firefox is crashing with a EXCEPTION_ACCESS_VIOLATION_READ This is video card driver errors and or Flash errors. Since no Flash installed please : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also TRY NO HARDWARE ACCELERATION if it is turned on and see which works best for you. So Should go to the Manufactures site and see what comes up for these adapters. Graphics card info : adapterDescription: NVIDIA GeForce GTX 770 adapterDescription2: Intel(R) HD Graphics 4600 driverDate: 10-27-2017 driverDate2: 8-4-2015 driverVersion: 23.21.13.8813 driverVersion2: 10.18.14.4264 Please let us know if this solved your issue or if need further assistance.
I see you did not take note that you have to video cards enabled. Usually do not see 2 cards if the on-board chip is disabled in Bios.
Ya you were running latest update maybe. I do not even see Driver Update on their page with that date nor the version number. Version numbers where I am looking show 388.13 on Oct 30th https://www.geforce.com/drivers