Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Archived email did not transfer from an upgrade to Mac El Capitan 10.11.6

  • 3 replies
  • 4 have this problem
  • 9 views
  • Last reply by christ1

spfischer
spfischer
more options

When I restored the Mac from TimeMachine after the upgrade, none of the Archives folders / emails came with it. The folders show up empty.

I went into Library>Thunderbird>Profiles> and found a 1 KB file associated with the respective Archives folders.

I may have a backup in Carbonite that has these files.

Many thanks in advance!

When I restored the Mac from TimeMachine after the upgrade, none of the Archives folders / emails came with it. The folders show up empty. I went into Library>Thunderbird>Profiles> and found a 1 KB file associated with the respective Archives folders. I may have a backup in Carbonite that has these files. Many thanks in advance!

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Looks like the Thunderbird profile wasn't backed up?

In any case, what is your question?

spfischer
spfischer Question owner
more options

Thank you. This happened for three different account's Archives - all accounts associated with a GoDaddy Account. POP server, not IMAP.

My question is where on Earth might the profiles be hidden? Apple assures me that Time Machine captures everything on the hard drive, so I am hopeful that the files are somewhere on the backup. I followed the T-bird directions for making an Archive.

Again, thanks!

christ1
christ1
  • Top 25 Contributor
more options

For the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

To manually backup your profile: https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Note, archiving and profile backup are entirely different things from a Thunderbird point of view. https://support.mozilla.org/kb/archived-messages