Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

With ff quantum, every time I install updates or new video card drivers, ff doesn't load correctly( it is all jumbled up ).

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

boomhowser
boomhowser
more options

With ff quantum, after every update and it seems installing new video card drivers as well, ff will start like the pic I am sending you. If I keep hitting the ff icon on the taskbar, it will eventually show up correctly. In which case, I need to do a refresh every time to fix the issue. Once I do a refresh, it works fine until the next update and then I have to repeat the process. This issue never happened before quantum.

With ff quantum, after every update and it seems installing new video card drivers as well, ff will start like the pic I am sending you. If I keep hitting the ff icon on the taskbar, it will eventually show up correctly. In which case, I need to do a refresh every time to fix the issue. Once I do a refresh, it works fine until the next update and then I have to repeat the process. This issue never happened before quantum.

All Replies (1)

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Check : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

If Still issues that you can see in Task Manager should be under 2gig. Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.