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Getting message that Thunderbird must be rebooted to finish a previous upgrade following a Windows Restore Point recall.

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by Colin

valkray6
valkray6
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I experienced an error in Windows 10 that required my dropping back to the last restore point. (1 day prior). Since this change, Thunderbird is giving a Setup startup error that "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot it now?" Rebooting does nothing and the same message appears when trying to restart Thunderbird. Thunderbird had previously succeeded in upgrading fully to the most recent patch release. Is there a registry change or other method to correct this issue?

Regards, -Ray

I experienced an error in Windows 10 that required my dropping back to the last restore point. (1 day prior). Since this change, Thunderbird is giving a Setup startup error that "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot it now?" Rebooting does nothing and the same message appears when trying to restart Thunderbird. Thunderbird had previously succeeded in upgrading fully to the most recent patch release. Is there a registry change or other method to correct this issue? Regards, -Ray

Chosen solution

Made a backup of my Thunderbird Profile as a safety measure. Tried to uninstall the application, but received the same error message. Removed the application directory, downloaded the current install image and reinstalled. Fixed the issue, though this was probably overkill. Something that could have been corrected in registry or an .ini setting...

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valkray6
valkray6 Question owner
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Chosen Solution

Made a backup of my Thunderbird Profile as a safety measure. Tried to uninstall the application, but received the same error message. Removed the application directory, downloaded the current install image and reinstalled. Fixed the issue, though this was probably overkill. Something that could have been corrected in registry or an .ini setting...

Colin
Colin
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Same problem with Windows 7. I'm not as savvy as you, so how do I find my Tbird profile and back it up? Then, how do I remove the application directory? Then presumably I download Tbird from the website. Do I then need to do anything with the backed up profile?

Advice greatly appreciated!