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Troubleshooting "Open link in new tab" crashes browser

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

Mozzy-M
Mozzy-M
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If I'm browsing a website with a link and I right click and select "open link in new tab/window" the new tab or window will be unable to load saying that the page crashed. In turn all of my other tabs will momentarily crash but be able to reload. How can I successfully open links in a new tab/window?

If I'm browsing a website with a link and I right click and select "open link in new tab/window" the new tab or window will be unable to load saying that the page crashed. In turn all of my other tabs will momentarily crash but be able to reload. How can I successfully open links in a new tab/window?

All Replies (2)

Mkll
Mkll
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

FredMcD
FredMcD
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Refreshing Firefox {web link} is a LAST RESORT ! !

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support