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I lost all my saved passwords after my pc crashed.

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

maky_hnou
maky_hnou
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I was using Firefox while my PC crashed. So I had to force-restart it. After I reopened Firefox, I was asked to reconnect to my Firefox account to sync it. When I typed my password (which I was 10000% sure that it is correct), it said that it is wrong. So I reset it. After I connected to the account, I was surprised that all my saved passwords in my Firefox account disappeared. My bookmarks were there, nothing happened to them. Also, synchronizing Logins was checked in the sync settings, so I really didn't find any explanation for that!

I was using Firefox while my PC crashed. So I had to force-restart it. After I reopened Firefox, I was asked to reconnect to my Firefox account to sync it. When I typed my password (which I was 10000% sure that it is correct), it said that it is wrong. So I reset it. After I connected to the account, I was surprised that all my saved passwords in my Firefox account disappeared. My bookmarks were there, nothing happened to them. Also, synchronizing Logins was checked in the sync settings, so I really didn't find any explanation for that!

Chosen solution

maky_hnou said

I was asked to reconnect to my Firefox account to sync it. When I typed my password (which I was 10000% sure that it is correct), it said that it is wrong. So I reset it.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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FredMcD
FredMcD
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Chosen Solution

maky_hnou said

I was asked to reconnect to my Firefox account to sync it. When I typed my password (which I was 10000% sure that it is correct), it said that it is wrong. So I reset it.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible